Freight and Delivery Guidelines
Place your order by 5:00pm EST and it will ship that day. We will give you and estimate as to the number of days it will take to reach you. Shipping times for special orders and items drop-shipped will vary.
At times we may need to ship your order from more than one of our distribution centers. As a result, items ordered together may be delivered separately, so please wait one additional day before calling concerning shortages.
Freight charges cover tailgate delivery to a commercial address only.
Tailgate delivery means that the truck will pull up in front of the salon/spa and open the back of the truck. You are responsible for taking their shipment off the truck and carrying it inside. The following services are available for an additional fee on truck shipments:
Delivery Notification: $10
The freight company will call you and schedule a time for delivery.
Lift Gate Service: $150
• The freight company will bring a truck with a lift gate.
• Truck driver will NOT carry the item into the salon.
• It is your responsibility to carry the item inside.
Inside Delivery: $50
• Truck driver will HELP carry the item inside.
• Inside delivery does NOT include carrying the item up stairs. (This service is not available)
• If you do not have a loading dock, you must pay for Lift Gate Service in addition to Inside Delivery.
Residential Delivery: $50
• Any delivery to your home or a home-based salon.
Due to the nature of the type of products we ship, we insure all packages. We will replace all items that arrive damaged immediately and at no cost. We may ask for an inspection on damaged orders. An additional $3.00 will be added by UPS for residential shipping. Items with freight charges for additional items in parentheses are charged that cost plus standard shipping.
Inspect for Damages and Content
Please thoroughly inspect all goods delivered via common carrier for shipping damage BEFORE signing the bill of lading. Shipments containing damages goods should NOT be signed for or the damages must be noted on the bill of lading. If you are unable to inspect the goods, you must sign the bill of lading “Pending Inspection.”
The number of cartons will be noted on the bill of lading. The client is responsible for verifying that the number of cartons delivered equals the number noted on the bill of lading. Any shortages must be noted on the bill of lading.