Can I order by phone?
In order to provide you with the best prices possible, we do not take orders by phone. If you have a customer service question, customer service representatives are available Monday-Friday, 8:30am-7:00pm EST at 1-800-362-6245, or chat with us live with Live Help. |
| back to top |
Do you have a print catalog?
No. All of our products are listed online and are constantly changing, so be sure to check back often for new products and deals. |
| back to top |
Do you have a store or a showroom?
Yes, The Pavilion, The World’s Foremost Showplace for Equipment & Furniture offers salon and spa professionals the opportunity to see, feel, experience and compare product lines before you buy.
Grand Pavilion
23200 Haggerty Road
Farmington Hills, MI 48335
877-550-4407
Satellite locations including smaller equipment and furniture groupings and design services:
Chicago
3010 Woodcreek Drive, Suite J-1
Downers Grove, IL 60515
877-311-8484
|
|
Ft.Lauderdale
1641 SW 5th Ct., Building 1651
Pompano Beach, FL 33069
888-411-4224
| |
| back to top |
Do you deliver to residential addresses?
Yes. A $50.00 UPS charge will be added for non-commercial delivery. |
| back to top |
Do you ship to APO or PO boxes?
No. |
| back to top |
Do you ship internationally?
Yes. Click here for International Ordering Policies. |
| back to top |
How soon will I get my order?
Our shipping time is the best in the industry, with same-day shipping on in-stock items, meaning items may reach you as quickly as 5 business days. High demand items may take several weeks while special orders may require 14-16 weeks. If you have any questions or concerns before placing your order, call us at 1-800-362-6245 or chat with us live with Live Help. Or, click here for more information on shipping & returns. |
| back to top |
Will my shipment arrive together and on the same day?
We cannot guarantee that your order will arrive as only one shipment or that separate shipments arrive on the same day because orders ship from multiple distribution centers. Please wait one additional day before calling concerning shortages. |
| back to top |
How can I track my order?
A tracking number is available by calling us 48 hours after you place an order for in-stock items. |
| back to top |
What are my shipping fees?
Shipping varies by item. Place an item in your shopping cart and the shipping cost for within the continental U.S. will be displayed. Common carrier is used for drop-ship and large orders. Drivers are required to provide tailgate delivery. Inside delivery is available at an additional charge. |
| back to top |
What is your return policy?
If any product is not 100% satisfactory, simply return it within 30 days for full credit, refund or replacement with no hassles.* Please allow 10 business days for your credit card refund to process upon receipt of your return.
A 20% restocking charge may be applicable on certain furniture and equipment items. This fee may be increased on items that are either damaged or used. Incomplete displays and partial kits are subject to restocking fees. Credit issued only for merchandise returned. For items shipped UPS or FedEx, complete the Pre-Authorized Return Form on your invoice, enclose it with your merchandise to be returned and ship. For all other delivery methods, please call 1-800-362-6245 for instructions. You are responsible for the cost of shipping returned goods and exchanges. If it was our error, we will reimburse you the cost of shipping via ground service.
Special orders are not returnable.
*All electrical appliances must be returned within 30 days from receipt for full credit or exchange. No returns are accepted after 30 days. |
| back to top |
Do you offer warranties?
Yes. All of our items are fully covered by a 12-month warranty. Additional extended warranties are available on certain items and will appear on the order screen for each item. Click here for TISPRO warranty information. |
| back to top |
Do you offer design and space planning service?
Yes. Our Design Center at The Pavilion offers the complete services of a design team. |
| back to top |
Do you offer financing?
Yes. We know that opening a new business or remodeling your existing environment can be an expensive venture and you may not have the operating capital on-hand to get everything done in the time frame that you have in mind. To help you succeed, we've created Atlantis Capital, an in-house financing option with a hassle-free application process. |
| back to top |
How are you related to The Industry Source and The Nailco Group?
equipmentforsalons.com and The Industry Source are divisions of The Nailco Group. Visit the corporate site at www.thenailcogroup.com |
| back to top |