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Returns & Exchanges

If any product is not 100% satisfactory, simply return it within 30 days for full credit, refund or replacement with no hassles.* Please allow 10 business days for your credit card refund to process upon receipt of your return.

A 20% restocking charge may be applicable on certain furniture and equipment items. This fee may be increased on items that are either damaged or used. Incomplete displays and partial kits are subject to restocking fees. Credit issued only for merchandise returned. For items shipped UPS or FedEx, complete the Pre-Authorized Return Form on your invoice, enclose it with your merchandise to be returned and ship. For all other delivery methods, please call 1-800-362-6245 for instructions. You are responsible for the cost of shipping returned goods and exchanges. If it was our error, we will reimburse you the cost of the shipping via ground service.

Special orders are not returnable.

Refused Packages
All refused or returned packages are subject to a $25.00 fee, with the exception of packages delivered via common carrier (truck/freight) in which actual freight charges are applicable.

Order Add-Ons
To get your order to you as fast as possible, every order is processed and sent to the distribution center to be packed in 15 minutes. Therefore we are only able to honor changes to your order within 15 minutes after the you place your order. Changes made after 15 minutes will be considered a new order. Additional shipping is then applicable.


For Canadian Clients:
See theindustrysource.com with specific address for canadian shipping policies and rates.